To each and every one of us quality means: |
 | We are all responsible for the quality of our own work. |
| 1 Satisfied Customers |
 | Our products and services will be of such high and consistent quality that we always satisfy the stated and implied expectations of our customers, both internal and external. |
 | We are seen as leaders. |
| 2 Zero Defect |
 | Our guiding principle in everything we do. |
 | Our method for achieving this is through preventive actions. |
 | We will react and take corrective action when non-conformance occurs. |
| 3 Continuous Improvements |
 | Objectives, goals, plans and activities to improve our quality will be an integral part of our operation. |